Describe a time you went above and beyond to help a customer
Teller Coordinator Interview Questions
10,323 teller coordinator interview questions shared by candidates
It wasn't until my interview at the branch that I realized that a Teller's job is to sell. It was unexpected to me that they wanted to know about my selling abilities and sales experience rather than any analytical, counting and cash handling skills. The counting money, balancing, processing transactions is just the required minimum. If you don't do that you get fired. However you get paid to sell, and that is all Wells Fargo cares about. Please don't make the mistake of thinking that this company cares about you in any shape or form.
'Tell me about a time you personally had a significant sale.'
The two questions they asked were name a time when you had a difficult customer and describe the background of the job you had, such as sales or retail. Then they asked if you had to find a way to help a customer how would you do it. They gave different scenarios and you had to speak in front of the rest of the group of people.
Selling a pen to the service manager Tell me of a time when a customer was upset and what did you do to make their experience better?
Explain a situation where a customer complained, what it was, how you responded... Why should they hire you... What plans do you have long-term with the company...
They didn't ask me anything difficult.
Name a time you gave excellent customer service.
1. Describe a specific moment when you gave outstanding customer servive and what was the customer outcome and yours?
Example on a sale goal that you had? how did you reach it?
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