Discuss a time in your life when you have faced and overcome a setback.
Teller Coordinator Interview Questions
10,323 teller coordinator interview questions shared by candidates
Q: Why do you want to work at Citizens? Q: Tell me about yourself. Q: Tell me about a time you dealt with a unhappy customer. Q: Tell me about a time you went above and beyond for a customer.
They asked my past work experience.
They have a list of ~10 questions to expect on their career website. If you’re prepared to answer those, know your own work history, and have a reason why you like Citizens particularly; you’ll be fully prepared and more!
Think of a time when you had a very difficult co worker, how did you handle it and what was the outcome?
Did you ever encounter a disgruntled customer? How did you handle the situation?
Client was travelling abroad next day, branch was closed, customer didn’t have access to internet, I checked which branch was open, got the manager on the line and connected the customer, stayed online till everything was resolved. I asked and understood what client wanted and responded with a sense of urgency) How do you handle a difficult customer? Listen, apologize, empathize, rephrase the problem, ask what would be suitable resolution, resolve follow up – don’t get upset – don’t take it personal – my goal is to turn it around What is customer service to you? Taking care of the customer, “golden rule vs platinum rule” 1. How to show your loyalty to the company By being an ambassador, by being knowledgeable about their products and always selling their products
What is your desired salary?
How do you deal with a negative customer at work?
What makes you a good fit for the position?
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