"Employers hiring bank tellers are looking for candidates who can provide superb customer service regardless of stressful circumstances. Expect a lot of situational or role-play questions that will assess your ability to diffuse unsatisfied customers and handle money professionally. In addition, bank tellers must also be comfortable with counting and handling bills efficiently and accurately, so come prepared to answer a mental math counting teaser."
There were two interviews after the basic bank knowledge test and they asked about any cash handling experiences and jobs that require you to work under pressure. I was asked if any vacations were planned in the near future and talked about my futures plans at the bank. It was an overall pretty easy interview.
How do you handle upset customers?
Describe a situation where you handled an upset customer.
How would you deal with an irate customer who keeps overdrawing his account? It is not the banks fault, but the customer wants a refund of the overdraft fee.
A time when you under pressure how did you handle it?
Do you have money handling experience?
Had to sell them something like a pen
Why i’m wanting to leave my current job
He asked what I would do if I had a race horse that won me tons of money… and that everyone wanted, but he had one problem. Every time I walked behind him he would kick me… what would I do to fix that?
I know this seems like an odd question but in my interview I was asked several great questions, but my absolute favorite was this: If you were given a racehorse who made you lots of money and wins trophies all the time but it wouldn’t stop kicking you…and you had the option of selling it for lots of money or do something to correct it what would you do?
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