They did role play, which can be nerve wracking. They ask you to pretend to be a teller at the spot and see how you can handle it? How you would get a client engaged in conversation.
Teller Interviews
Teller Interview Questions
"Employers hiring bank tellers are looking for candidates who can provide superb customer service regardless of stressful circumstances. Expect a lot of situational or role-play questions that will assess your ability to diffuse unsatisfied customers and handle money professionally. In addition, bank tellers must also be comfortable with counting and handling bills efficiently and accurately, so come prepared to answer a mental math counting teaser."
12,836 teller interview questions shared by candidates
Describe a time when you had to deal with a difficult customer? How did you handle the situation?
Tell me about yourself
Why BB&T? What do you know about the company?
Describe yourself
Tell me 3 good and bad qualities about yourself?
How fast do you to adapt to change? Describe time when you adapted to a change ?
Describe your job?
Are you comfortable recommending services, referring clients, and meeting quotas?
Tell me about your weaknesses.
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