Lame online test, with no 'wrong answers' has to be submitted prior to interview. Written geography and math test. Geography was 10 minutes to compete Chilean airline, japan airline, England airline, and Australian airline, very easy. Also where is port Douglas? Cable beach? Whitsundays? They kept saying 'it's sales orientated' so geography isn't as important as sales skills. One on one sales role play, sell a holiday in 4 minutes.
Why would you like to work at Flight Centre?
Tell me about a time you turned around an angry customer
Travel and geographic knowledge?
Customer service questions
How did you overcome a difficult situation?
Tell me about your degree Tell me about your previous job role What is your greatest career achievement
where have you travelled
Why do you want to work for us?
What is your best quality that you would bring to this job?
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