Sales Operations Administrator

Join HL Bowman and Become the Operational Engine Behind Our Sales Team

We're looking for a Sales Operations Administrator who enjoys building order from complexity, thrives on details, and takes ownership of every lead from initial inquiry through successful handoff. This is an operations position for someone who enjoys solving problems, improving systems, and making sure nothing falls through the cracks.

If you naturally organize chaos, enjoy working with data, and take pride in creating efficient processes, we'd like to meet you.

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What You'll Do

As our Sales Operations Administrator, you will own the day-to-day execution of our inbound sales workflow.

You'll ensure every lead is properly qualified, routed, documented, tracked, and followed through while continually improving the efficiency of the process.

Your responsibilities include:

• Prequalify and prioritize inbound sales leads quickly and accurately.
• Strategically schedule and dispatch sales reps to maximize efficiency and conversion.
• Keep the CRM spotless—track calls, emails, texts, and proposals with precision.
• Own the complete inbound lead management process from first contact through final disposition.
• Maintain exceptional CRM accuracy including notes, communications, appointments, estimates, and follow-up activities.
• Monitor pipeline activity to ensure no opportunity is overlooked.
• Identify bottlenecks and recommend process improvements that increase conversion and operational efficiency.
• Coordinate daily with Sales, Technicians, and Customer Service to ensure smooth communication and execution.
• Maintain dashboards for accuracy that provide actionable insights for leadership.
• Resolve scheduling conflicts and operational issues quickly and decisively.
• Continuously improve workflows, documentation, and operating procedures.

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What Makes Someone Successful

The right person enjoys becoming the expert.

You naturally want to understand how systems work, identify opportunities for improvement, and create processes that make everyone around you more successful.

You are someone who is:

• Great with customers on the phone.
• Analytical, detail-obsessed, and driven to master your work.
• Independent and decisive—you own your projects and execute with confidence.
• Quick-thinking, multitasking ninja—you thrive under pressure without sacrificing accuracy.
• A factual, direct communicator who can step up socially when needed but prefers to let results speak.
• Constantly looking for ways to improve processes and systems—you get energized by problem-solving.
• Notices details others overlook.
• Enjoys mastering software and systems.
• Makes decisions using facts and data.
• Communicates clearly and directly.
• Takes ownership without waiting to be asked.
• Can shift priorities quickly without losing organization.
• Maintains accuracy while handling multiple priorities.
• Holds yourself to exceptionally high standards.
• Finds satisfaction in improving efficiency and solving operational problems.

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Qualifications

• 2+ years in Sales Operations, CRM Administration, Lead Management, Business Operations, or similar operational roles.
• Experience working within CRM platforms (Service Titan experience is highly preferred).
• Strong analytical and reporting skills.
• Advanced organizational abilities.
• Excellent written and verbal communication.
• Strong proficiency with Microsoft Office, particularly Excel.
• Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.

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What We Offer

• Performance based compensation with room for growth
• Comprehensive benefits
• Paid Time Off
• Professional development
• Growing organization
• Opportunity to make a measurable impact on company performance

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Who Thrives Here

This position is ideal for someone who enjoys:

• Building structure and improving processes.
• Becoming the expert others rely on.
• Solving problems independently.
• Working with data, systems, and measurable results.
• Managing multiple priorities without sacrificing quality.
• Taking ownership of operational excellence.
• Continuously improving how work gets done.

If you take pride in precision, enjoy creating order from complexity, and want to play a critical role in helping a high-performing sales team succeed, we'd love to hear from you.

Why This Role Rocks

• Full ownership of the lead process—you drive efficiency and results.
• Work in a fast-moving environment where your analytical skills shine.
• Become a master of processes and systems that impact sales success.
• Make a direct impact on company growth and customer satisfaction.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person