Vanderweil Engineers was founded in 1950 and is a top-ranked national full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees located across nine offices, we are proud to be one of the largest independently owned engineering firms in the country.

As Senior Helpdesk Analyst (Tier 2/3), you will be a senior member of the Desktop Support team, delivering best in class support to Vanderweil internal clients. You will have opportunities to work with new technology and latitude to take ownership of business technology initiatives. You will be encouraged to use your versatility and problem-solving skills to deliver solutions and solve challenges. You will work with and learn from a long-term team of technology professionals.

• Manage devices and users via Microsoft Intune / Endpoint Manager (deployment, compliance, lifecycle)
• Support Microsoft 365 environment including Teams, Exchange Online, and OneDrive
• Handle user access changes (adds, moves, changes) and identity management (Active Directory / Entra ID)

• Act as Tier 2/3 escalation for complex technical issues
• Troubleshoot Windows 11, M365, VPN, MFA, SSO, and application issues
• Collaborate with infrastructure and cybersecurity teams to resolve incidents
• Manage vendor support tickets as needed

• Set up and support conference room AV systems (e.g., Logitech RallyBar)

• Support MFA enrollment and account recovery
• Assist with investigation and response to security incidents

• Maintain knowledge base articles and SOPs
• Recommend improvements to tools and workflows

• 5+ years helpdesk/support experience with progression to advanced support
• Strong communication and problem-solving skills
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Experience with endpoint management (Intune, GPO, Windows Update)
• AEC industry or Autodesk experience preferred
• Ability to lift 35 lbs and travel occasionally