Job Title: Tech Enabled Hospital Transformation Specialist

About: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Position Overview: National Veterinary Associates (NVA) is seeking a Readiness Manager to ensure our hospitals are fully prepared for the implementation and deployment of PIMS (Practice Information Management System) and operational changes. This role focuses on optimizing hospital workflows and system utilization before deployment, working closely with field operations and hospital teams to ensure successful transitions. The ideal candidate will be skilled in change management, collaboration, communication, and leadership, driving hospital operations toward seamless integration and effectiveness.

Key Responsibilities:

• Proficient in designing workflow improvements that align with the PIMS capability and operational efficiency
• Ensure hospital's system use is optimized for the new PIMS platform before handoff to the deployment team
• Work closely with field ops & hospital teams to gain commitment and ensure recommended changes are implemented effectively
• Collaborate with cross-functional teams to ensure alignment of readiness initiatives
• Manage and mentor a team of direct reports, fostering a culture of collaboration, accountability, and professional development

1. Change Management:

• Assess current workflows and operational practices to identify inefficiencies or areas for enhancement
• Develop tailored workflow improvement plans that align with the capabilities of the new Practice Information Management System (PIMS)
• Recognize the human impact of change by engaging with staff at all levels to understand their concerns, motivations, and readiness for change

2. Collaboration:

• Ability to work effectively with diverse teams to align readiness goals and adjust strategies as needed
• Encouraging team members to voice their thoughts and contribute to the change process

3. Communication:

• Strong verbal and written communication skills to convey findings and recommendations clearly to all stakeholders.

4. Leadership & Influence

• Proven ability to lead initiatives and influence hospital operations, ensuring effective integration of new systems and practices.
• Provide support and resources to help staff navigate the transition, ensuring they feel valued and empowered throughout the process

Qualifications:

• Bachelor's degree in Healthcare Administration, Information Systems, or a related field preferred
• 3-5 years of experience in a managerial role or leadership position
• Experience in veterinary or healthcare systems implementation or hospital operations preferred
• Strong analytical and problem-solving skills

Why You’ll Love Working Here:
The people. You will be surrounded by talented, supportive, smart, and kind leaders/teams - people you will be proud to work with and who also have fun. The business. We work for the love of animals and the people who love them. We enjoy driving a successful business while living our values and our "why".

The opportunity. Your days and projects will offer variety, and you will gain operational, cross-functional, and executive leadership exposure as a trusted internal business partner. You would have the opportunity to help build and shape a fast-growing, global company within a high-growth, exciting industry.

Location:
Remote with 50% travel

Temporary Assignment:
This role is an 18 month to 2 year temporary assignment based on business needs.

Compensation:
The total compensation range for the position is between $120,000-$130,000 with the opportunity for benefits