Minimum Qualifications
Education

• Bachelor’s degree in a technical, healthcare, or informatics-related field or an equivalent combination of education and experience (required)

Experience

• Six (6) or more years of progressively responsible experience in Enterprise Imaging, PACS, CPACS, imaging applications, or imaging informatics

• Demonstrated leadership of at least two (2) major imaging system implementations or upgrades (required)

• Demonstrated experience with imaging informatics, reporting, and data analysis (required)

• Experience supporting or leading Epic-related imaging or clinical system upgrades (preferred)

Core Competencies & Skills
Technical & Informatics Expertise

• Advanced knowledge of PACS, enterprise imaging platforms, imaging workflows, and imaging informatics

• Strong understanding of Epic applications and healthcare clinical systems

• Working knowledge of servers, storage, databases, monitoring tools, and job scheduling systems

• Knowledge of SDLC, change management, and release management best practices

Leadership & Execution

• Ability to independently lead technical initiatives in a small, high-accountability team

• Proven ability to manage competing priorities and deliver work from planning through execution

• Strong problem-solving skills with the ability to assess risk, troubleshoot issues, and design solutions

Communication & Collaboration

• Strong written and verbal communication skills with the ability to translate technical concepts into clinical and operational language

• Demonstrated ability to collaborate effectively with clinicians, vendors, and cross-functional IT partners

• High level of professionalism, accountability, and credibility with clinical and operational leaders

Essential Functions
Enterprise Imaging Leadership

• Lead imaging system upgrades, migrations, and implementations, including planning, build, testing, training coordination, go-live, and stabilization

• Serve as implementation lead for assigned imaging platforms, coordinating vendors, IT teams, and clinical stakeholders

• Own assigned imaging applications and workflows, including optimization, lifecycle management, and operational readiness

Imaging Informatics & Clinical Support

• Provide imaging informatics expertise, data analysis, and workflow support to clinical and operational partners

• Support workflow optimization across Radiology, Cardiology, and other image-producing departments

• Translate clinical and operational needs into technical requirements and configuration decisions

Application Support & Operations

• Provide Tier 2 application support for imaging systems, including participation in 24/7 on-call rotations as required

• Proactively monitor system performance and stability; diagnose and resolve complex issues

• Implement system changes using documented SDLC and change management processes

• Identify and lead opportunities to improve system reliability, performance, and usability

Cross-IT Collaboration

• Partner with Infrastructure, Network, Security, Integration, Reporting, Desktop, and Help Desk teams

• Ensure imaging systems meet availability, disaster recovery, and cybersecurity requirements

• Ensure seamless integration between imaging platforms, Epic, and other clinical systems

Leadership & Mentorship

• Provide technical leadership and guidance to junior analysts

• Mentor team members in workflow documentation, system configuration, and support best practices

• Act as a trusted subject matter expert influencing decisions across clinical and IT teams

Analysis, Documentation & Communication

• Maintain clear documentation for implementations, upgrades, and enhancements (scope, risks, timelines, dependencies)

• Lead and facilitate cross-functional meetings, document decisions and action items

• Research complex issues and present solution options with risk, impact, and trade-off analysis