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Sharpen Snapshot
SharpenCX is the call center software that delivers engaging agent and customer experiences. Anywhere, anytime.
It sounds intuitive these days to recognize that empowering call center agents—giving them tools to succeed not just at the job in front of them (customer success) but to train for the potential leadership roles ahead of them—would lead to better overall outcomes.
That wasn’t always the case. When SharpenCX set about redesigning the call center experience from the ground up, with a strategy of putting agents first, we created a revolution. And that’s not the only thing that makes us unique:
- We started as a telco - you can count on us not to drop your calls;
- Our executives lived through the premise to cloud evolution; SharpenCX was designed as a native cloud platform;
- Many Sharpenites, including our executive team, began their career as call center agents;
- Our perspective from the get-go has been that empowered agents make happy customers.
That wasn’t always the case. When SharpenCX set about redesigning the call center experience from the ground up, with a strategy of putting agents first, we created a revolution. And that’s not the only thing that makes us unique:
- We started as a telco - you can count on us not to drop your calls;
- Our executives lived through the premise to cloud evolution; SharpenCX was designed as a native cloud platform;
- Many Sharpenites, including our executive team, began their career as call center agents;
- Our perspective from the get-go has been that empowered agents make happy customers.
