1-800 Contacts Email/Chat Associate reviews

I have never felt more dismissed when my concerns arise than I have through 1800Contacts. I wish I could rave about them like I once did, but that is simply not the case. Recently they have rolled out a change from 2 to 3 chats at the same time without consulting agents who actually do the work. Hearing “it used to be this way” from managers was nothing but salt in the wound. When the conversation about the additional stress, higher wages, or the fact we’re not being heard is brought up, the agents are to blame. Essentially, they’re paying less people (for the same wage) to do 1.5x the work with no additional training or support. They blame us for avoiding change, but this is incredibly wrong. None of us wanted this. I don’t know one single person I’ve talked to that is excited or hasn’t cried on the clock due to their negligence. It saddens me to make this review, but I was thriving prior to the unexpected changes and the ignorance cannot go without criticism. These managers don’t even take chats and will not hesitate to write you up.