Compensation is well below both state and national averages, and this discrepancy is known internally
Bonus structure is not clearly attainable; while $90k is advertised, it’s only possible through consistently high workloads and long hours
The role is introduced as primarily customer service with light sales, but in practice, it is heavily sales-driven — with expectations to turn nearly every interaction into a sale or upsell, even when assisting with cancellations
The team is consistently understaffed, resulting in a high-pressure environment that impacts morale and performance
Staffing levels often feel insufficient by design, creating conditions where small mistakes may lead to disciplinary action or termination
Leadership often sends mixed messages — encouraging independence but discouraging decision-making that doesn’t align with their views
The company promotes a “triangle” philosophy (customer, employee, shareholder), but decisions tend to prioritize customers and shareholders, often at the expense of employee needs
There is minimal support for employees dealing with challenging customer interactions or personal hardships
In some cases, more flexibility and resources have been extended to customers than to team members facing serious personal crises — including a situation where an employee affected by a house fire was encouraged to resign under the promise of rehire, which ultimately didn’t happen
Some teams operate with little to no guidance, as managers are frequently unavailable or unengaged
For a company with three decades of experience, there are ongoing issues with communication, structure, and overall operational consistency
