Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 66 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 36 reviews)); "Work life balance is great" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

4.0

Mar 13, 2018

Great culture, not a long term job.

1a manager

Recommend

CEO approval

Business Outlook

Pros

Good Food and good people

Cons

Upper Level management is definitely a Bro-Culture. You have to know golf and be a male to get in.

3.0

Mar 9, 2018

Great company, but lagging behind when it comes to compensation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits, fun work environment, supportive management team

Cons

Pay, pay, pay. Pay is just too low, particularly in the call center. To be fair they did just raise the call center minimum pay rate, but the failed to take into account some of their auxiliary groups. Increasing pay for associates on the phones is a great first step, but it needs to apply throughout the operations group, not to just base pay.

5.0

Feb 28, 2018

Amazing company that treats everyone like family

Communications specialist

Recommend

CEO approval

Business Outlook

Pros

There are so many pros about contacts. One that amazed me was the opportunity for growth. I was constantly recognized for my hard work and was promoted a few times because of it. I saw others around me get promoted to positions in management within only a few months of working at contacts because they were such driven and hard workers. Other perks were the amazing events, the wellness center (and the wellness center staff who are so dedicated to helping the associates) on-site massages, on-site vision center with free exams for employees and family, half off contacts and eye wear, on-site grill, tuition assistance, associate outreach, shift flexibility, and great work-life balance.

Cons

I would say that contacts pays slightly lower than surrounding companies.

1-800 Contacts Response

8y

Thank you for sharing your feedback. It's important for us to know what associates value and what is remembered most. We are in the process of reviewing our compensation structure and have already started to make some positive changes. It's always great to see alumni speak so highly of the organization. Thank you!

Viewing 439 - 441 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

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Reviews by job title

Great culture, not a long term job.

Great company, but lagging behind when it comes to compensation

Amazing company that treats everyone like family

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