1-800 Contacts reviews

First off you are applying for a "Customer Service Representative" not a "Sales Representative." These should be separate positions, and the CSR should handle service requests. When I worked here I worked the swing shift, and I we handled a lot more service calls and got a lot more prank calls, oh and by the way never say anything about prank calls or your supervisor will pull you into a room and yell at you. So in essence they attract you with all the perks, but then you end up doing a terrible sales job, where they literally will have you lie to the customer by sneaking in eye drops, solution, or whatever other accessory they have. My supervisor called them her "package deals" even though the customers received no discount. Quality in this company is a joke, their ideal person on the phone just sounds like a disney princess, and if you get a confused customer on the phone and the call is not 100% smooth they will give you a bad score, everything they grade is subjective, so while one person might grade you an 4 or 5 which is a high score, another on that same call would give you a 1 or a 2.

I worked here for a total of six months while I went to college full-time. Initially I started working here because of the tuition reimbursement to help me pay for school, but wasn't able to make it to the year and a half mark to utilize that perk. This position has specific selling goals you have to meet(among others) called revenues per call (RPC) which doesn't fluctuate whether you work full time, or part time which is completely unfair. If you get a prime set of hours during the day, you will be completely fine as you don't get any prank calls. Where as if you work in the evenings, there are times where you will receive more prank calls than actual phone calls of people wanting to order, etc. Every time someone calls in, it affects your RPC, being either good (a sale) or bad (service call, or prank call). Working in the evenings you also can't call doctors offices for people either to get their prescriptions on file, so you have to hope that you will be getting a faxed prescription back and that someone doesn't follow up with the customer to make the sale once it is in their account. Ultimately, if you enjoy sitting in a cubicle for hours on end and talking through a headset, you will like this job. There is a reason they have training sessions going on so frequently because of the high turnover rate of the job.