Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 66 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 36 reviews)); "Work life balance is great" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

4.0

Aug 24, 2022

How employment should be everywhere

Shipping associate

Recommend

CEO approval

Business Outlook

Pros

They really care about their people. From free resources to food this company sees and values the employee.

Cons

Over sharing with communication would be beneficial. Some small details like wider aisles and product placement higher from the floor could be useful also.

1-800 Contacts Response

3y

We’re so happy to hear your experience with 1-800 Contacts has been a positive one! We’ll keep striving to offer the best resources and perks to our amazing people. 😊 Thank you for sharing your thoughts on current communication and warehouse layout opportunities. We’re always looking for ways to improve and would be happy to pass along your feedback to our DC leadership team. If you’re open to further discussing both topics, we invite you to reach out to your manager or business partner, or any member of the People Department, so we can explore ways to improve and be Better together. Thank you again for your review!

5.0

Aug 18, 2022

Great stuff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture, people, and opportunities for advancement. Best company I've ever worked for.

Cons

There aren't many, but I've had some negative experiences with the company's recruiting process. Also, raises can be hard to come by.

1-800 Contacts Response

3y

We are thrilled to be considered the best company you've ever worked for. Thank you for such a great review! :) You mentioned opportunities with recruiting in your post. If you’re willing, we’d love to have you reach out to Josh Neilson (jneilson@1800contacts.com) or Dustin Dipo (ddipo@1800contacts.com) in the People Department so we can get specific feedback on how to improve our processes. Thanks again for sharing your feedback!

4.0

Aug 1, 2022

Life @1800

Manager

Recommend

CEO approval

Business Outlook

Pros

The culture and people you get to work with make all the difference in working here. Love that that company is always 4-5 steps ahead and is on the proactive end instead of just being reactive. You get to learn and grow in your position and the opportunity to promote is there but is 100% on you as it should be.

Cons

Pay is still an opportunity, although we're making strides to get there (it is being looked at). We could have more events going on like we used to. Get more people away from the virtual environment and get out and about.

1-800 Contacts Response

3y

Thank you for sharing such a wonderful review about our company culture, values, and development opportunities – these are extremely important to us. We are actively re-evaluating how we can help support virtual and in-person connection opportunities throughout the company. If you have any ideas or feedback, we encourage you to reach out to your manager, business partner, or any member of the People Department. Thanks again for sharing your feedback with us. We appreciate it! :)

Viewing 487 - 489 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

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