Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Great people to work with and amazing benefits" ((in 70 reviews)); "Benefits are great and overall the company is solid." ((in 68 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 46 reviews)); "I work from home and what could be better than that?" ((in 34 reviews)); "Less Pro's all the time but work life balance was good but it had gone down in recent years." ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 18 reviews)); "No bonus." ((in 13 reviews)); "Bonus structure is a little unrealistic pay is low." ((in 8 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

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1-800 Contacts

Part of SeekWell

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

634 reviews

5.0

Sep 21, 2021

Amazing company to work for!

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

I have worked for 1800Contacts for over 18 years and have seen amazing changes and progress made to make this the best place to work! The leaders are so open to suggestions and very family oriented. I have lots of opportunities to leave and work somewhere else but have decided to retire right here!

Cons

I think with every growing company there seems to be things that are uncomfortable to adjust to but they have all been for the good of our customers and we have amazing employees here that only want to sell a great product and provide this service.

1-800 Contacts Response

After 18 years and you still have great things to say! Thanks for the review. We're super happy you've chosen to stay with us.

5.0

Sep 15, 2021

Great employer

Director, e-commerce

Recommend

CEO approval

Business Outlook

Pros

Great benefits, unlimited pto, remote work

Cons

none that I can think of

1-800 Contacts Response

Thanks for helping us make this a great place to work. We appreciate the review!

5.0

Sep 10, 2021

Not your typical high-tech company

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

With Silicon Slopes growing like crazy, a 25-year old company that sells contacts and eye glasses may not seem like a high-tech business. But if you are looking for a some challenging engineering problems to solve in growing a successful business to the next level, if you want to make a difference in people's lives, and if you want to be surrounded by great co-workers, 1-800 Contacts is the place to be. Some things to call out: - Equity for every employee (full and part time). We all have a vested interest in the company succeeding - Management that cares about employees achieving their best, and proves it by mentoring, training, and promoting from within while still bringing in outside viewpoints and experience - A healthy focus on work-life balance

Cons

- Still trying to find the right way to organize development teams for maximum efficiency. Causes some disruption, but it is all in search of a better way.

1-800 Contacts Response

Thanks for taking the time to leave this review! This is super helpful.

Viewing 544 - 546 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate

Purchasing & Logistics Analyst

Technical Product Manager

Senior HR Business Partner