1-800 Contacts reviews

This opinion does not reflect the most fundamental aspect of our Company culture which is the customer. We value customer service as one of the core pillars of our organization and are appalled that an associate would ever refer to customer work as “dirty work”. We do, however, appreciate that this associate recognizes that “you get to work with some really great people” here at 1-800 CONTACTS. We take every conscious effort to hire only the best talent into our organization which makes 1-800 CONTACTS the successful and great place it is today. Recently 1-800 CONTACTS was sold by WellPoint and purchased by private equity firm Thomas H. Lee Partners. We are both thrilled and excited to be a part of a family of companies with such respected and recognizable brands owned by T.H. Lee. We regret that this associate feels like things have gone “down hill” since the purchase. We have only just begun to realize the great potential we have with T.H. Lee and are still in the planning and strategy phase for 2015 and beyond. The Senior Leadership team and our associates are excited for the new challenges and opportunities ahead for our organization. We are also proud of the many associates who have grown with the organization since its inception and have been promoted into leadership roles over the past years. Most of our Senior Leadership in the Company started as individual contributors in the organization.