1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)
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John Graham

84% approve of CEO

73% positive business outlook

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews
3.0
Aug 31, 2015
Recommend
CEO approval
Business Outlook

Pros

1-800-Contacts goes above and beyond to try and please it's employees. They frequently gave away gift cards and awards for outstanding performance, They encourage employees to be fit and will re-imburse them up to 20 dollars a month for gym memberships, They have an excellent cafeteria and the food is amazing - plus you can earn points for ordering a healthy entre. They frequently have team building activities and will order pizzas, breakfast burritos, etc. just because they can. Heck, Even the bathrooms are top notch where they stalls have no gaps on the doors and they play relaxing tunes such as the Narnia soundtrack or The Piano Guys.

Cons

The management would probably take this as a compliment but.... Did you ever have a friend growing up who felt they had to keep giving you stuff and telling you nice things so you would like them? That was what it felt like working at 1-800-Contacts. It was a bit overkill really... Also at center where I worked it seemed like, despite the team building activities, the environment was still a bit clique-ish. The guys who like to play the video games stick together, The people who work in the call center usually only talk to call center people... Everyone would split up into little groups and I would usually end up eating alone... I had one experience where a fellow new hire asked a member of management if he had sent him a facebook friend request because he was not sure who the person was and the manager confirmed it. Funny, No one ever sent me any Facebook friend requests..... Huh.

3.0
Jun 22, 2015

Okay-ish Employer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free breakfast daily. A lunch that is so low priced it's practically free. Competitive retirement benefit.

Cons

A preference to local community employees. Work activities are planned with locals in the forefront.

1.0
Apr 25, 2014

Gives you awards then fires you.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Liked the location, free drinks free rolls

Cons

After working almost 3 years for this company and having fan mail (unsolicited compliments from customers ) each month, being relied upon to be a team leader and cheerleader, receiving many awards, and giving my heart and soul to the belief that this company was the best to work for ... Was fired without notice for supposedly avoiding calls. This consisted if starting to dial out while I checked my calendar to see if there was a follow up customer I should be calling at that time. I have since spoken to the legal department and human resources and my firing has supposedly been changed to a quit. How ridiculous and irresponsible to throw away a great employee without looking at the entire picture? In my opinion, it was the team leader that should be getting written up ... they are supposedly "there to help you succeed". I have 2 letters of recommendation from my previous managers and I received the directors award the month before I was escorted out of the building. I will never again recommend or be a cheerleader for this shortsighted company.

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1-800 Contacts Response
12y
As an employer that is recognized in so many forums as an employer of choice, we can respectfully state that the above representation does not contain all of the facts related to the decision to end the employment of this associate.
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Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.