1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)
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John Graham

84% approve of CEO

73% positive business outlook

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews
1.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Working from home is the only benefit

Cons

This is a sales job masquerading as customer service. Oh you'll do loads of customer service but you only get paid if you make sales, in fact the more customer service calls you get the less you get paid, you may not even make the minimum due to customer service calls but you have no control over how many of those calls you get. Basically you can be the best sales person out there but if they only send you service calls, you're going to fail. It's a feature not a bug. I reported several errors in their system that directly affected agents pay and called for a company meeting about it but they did not invite me to it nor let me watch it until they day after they let me go. If you consider this job, consider forming a union with the other agents.

1.0
Jul 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Wasn't able to stay with company long enough to find any.

Cons

Unfortunately, the management and leadership have a superiority complex when they interact with new hires. While training with Jessica Kolkman I was subjected to unwarranted humiliation, bullying tactics, undermining, and excessive micromanaging. Legally this is classified as personal harrasment, and discrimatory because she would persistently go out of her way to disrespect African American trainees. If this employee's conduct continues she may not meet someone as nice as me, and cause the company to suffer legally.

Viewing 88 - 90 of 634 Reviews

Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.