1-800 Contacts reviews

Some teams get more pressure or scrutiny than others

Terrible culture, current agents that work there can never think of anything positive to say besides that it’s work from home. Managers are clueless and unhelpful and will say “Idk” to any question about policy or customers. There is no sense of job security, the company will fire in batches for no reason and will not give you an explanation. The pay is too low for what you’re expected to do. You’re expected to make the company 5x what you make, talk to 3 customers at once, never tell the customer no, and you will still be told you’re not doing enough or meeting metrics. Metrics are impossible to meet and are just set up because the company is money hungry and greedy but does not give back to their CSRs. CSRs are treated as if they’re disposable and are shown no appreciation. The culture and working here is very depressing. Besides the work environment, managers and higher up are very avoidant towards POC workers, getting their names wrong on purpose and also being zionist, sending out pro israel propaganda emails.