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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      5.0
      Jun 21, 2023

      Great Place to Work

      Associate general counsel
      Recommend
      CEO approval
      Business Outlook

      Pros

      The corporate culture here is second to none. This is a company that invests in its employees and sets high expectations for how associates are expected to treat each other. The CEO is down-to-earth, approachable, and instills confidence in others. Many associates come to 1-800 and stay for ten or even twenty years-- almost unheard of in an age where most people change jobs every two years. As a more junior attorney, I have been given many opportunities to grow, increase my knowledge, and improve my skills. The legal team is focused on helping the business achieve its goals. I hope to stay for many years to come.

      Cons

      The legal department carries a heavy workload but, to be honest, that's not anything unusual for the legal profession. There is still a lot of flexibility given to try to promote a healthy work-life balance and it is much better than anything you might find at a law firm or most other in-house counsel positions.

      avatar
      1-800 Contacts Response
      3y
      Wow, thank you for the awesome review! We’re grateful for our incredible legal team and the tireless work they do day in and day out to keep our business moving forward, so that we can do what we do best – focus on our people and our customers.
      5.0
      Jun 19, 2023

      Great company, great perks

      Data engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Guilt free unlimited PTO, supportive atmosphere, prioritizes work life balance

      Cons

      Pay not as competitive as other companies

      avatar
      1-800 Contacts Response
      3y
      Thank you for the great review! We appreciate you taking the time to share your experience and perspective as a member of our technology team. We love hearing that you’re finding great work/life balance at our company!
      1.0
      Jun 16, 2023

      They don't care about you

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They let you Work from home.

      Cons

      If you read the reviews, the good ones are mostly management and higher up individuals. The 3 and under stars are the ones doing the work. Those are the ones you should be paying attention to. Once this company was great, that was many years ago. Now it's just another call center trying to pretend to be honest and care about its employees issues. They over work and under compensate. They do whatever they can to make bonus harder and harder but keep at reach so its not quite impossible, but right outside of impossible. They expect perfection, but don't want to reward you for it unless your FAST. Change is a constant and you never can really be great at your job. Once you are great they change it.

      avatar
      1-800 Contacts Response
      3y
      We’re truly saddened to hear this was how you were feeling at the time you exited our company, especially after being part of our team for over two decades. Please know we appreciate your years of service and everything you did for our customers, your peers, and the business during that time. We wish you only the best in your future endeavors. To anyone reading this review, we want to address the statement that we don’t care about our people. While we don’t want to dismiss this individual’s feelings or experience, we feel this goes against everything we stand for. Our company was built on the idea that if we take care of our people first, everything else falls into place. For our Customer Department associates, this looks like frontline empowerment, trusting our people, rewarding high performance through our generous bonus incentive program, providing development opportunities and resources, and having an open-door policy where associates can reach out with questions, ideas, or concerns. Across the company, we offer unique perks and benefits that include lotteries and giveaways, an incentivized wellness program, free mental health resources, discounts on contact lenses and eyewear, a companywide recognition program, in-person and virtual connection opportunities, and more. To any associates with similar concerns, especially those in frontline and individual contributor roles, we encourage you to reach out to your leader or HR business partner. We care about your experience and are here to listen and help.
      Viewing 166 - 168 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.