1Password reviews

3.2

50% would recommend to a friend

(362 total reviews)
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David Faugno

70% approve of CEO

49% positive business outlook

1Password has an employee rating of 3.2 out of 5 stars, based on 362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1Password employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

362 reviews
3.0
Dec 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Fully remote, reasonable pay, great benefits (not just physical but mental), great product, wonderful reputation, very tight security model, exceptional colleagues.

Cons

Your experience working here very much depends on the team you're working on. There is a huge amount of pressure on sales at the moment, however the targets are not adapted often enough considering how much the team has grown. We are still on the same targets we had in January when the team was 70% smaller. The pressure is taking away from peoples ability to perform. For example, providing accurate weekly forecasting is praised more highly than hitting target. Currently 60% of our team is not hitting their quota (for the past few months) which is causing a very demotivated team. The people who are hitting target consistently are given little to no praise from senior management, whereas the people who are accurately forecasting their numbers are praised hugely by senior management, despite missing target month-on-month. While pipeline management and predictability is extremely important in sales, and a great behaviour to have - the top performers are becoming very burnt out with little praise, and the rest of the team are praised for behaviour which is not getting them to their target, causing them to feel very confused. Your experience working here very much depends on the team you're working on. There is a huge amount of pressure on sales at the moment, however the targets are not adapted often enough considering how much the team has grown. We are still on the same targets we had in January when the team was 70% smaller. The pressure is taking away from peoples ability to perform. For example, providing accurate weekly forecasting is praised more highly than hitting target. Currently 60% of our team is not hitting their quota (for the past few months) which is causing a very demotivated team. The people who are hitting target consistently are given little to no praise from senior management, whereas the people who are accurately forecasting their numbers are praised hugely by senior management, despite missing target month-on-month. While pipeline management and predictability is extremely important in sales, and a great behaviour to have - the top performers are becoming very burnt out with little praise, and the rest of the team are praised for behaviour which is not getting them to their target, causing them to feel very confused.

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1Password Response
2y
Hi there, Thanks for taking the time to share your thoughts. We appreciate it! We'd like to continue chatting further about this, and hear more of your feedback, so please do reach out to your HRBP to continue the conversation. Take care, - The People Team
1.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

- Remote work is about the only one

Cons

*A noticeable number of highly skilled and experienced sales professionals are being placed on performance improvement plans, demoted, or quietly pushed out of the organization. Leadership seems to believe that bringing in new hires will resolve ongoing challenges, but the core issue appears to be product-market fit, not personnel. * Morale across the organization is extremely low—there’s a palpable sense of disengagement and negativity, even in remote environments. Many employees are deeply dissatisfied and feel stuck in their roles. * New hires are often sold an appealing vision that quickly unravels. The company has acquired products that fail to solve meaningful customer problems, yet there is continued pressure to push these offerings based on internal priorities rather than market demand. * Customers are increasingly vocal about their confusion with the company's direction. The larger the customer, the more widespread and serious the issues tend to be. * Account Managers were transitioned from working with existing accounts to focusing on net-new logo acquisition, without receiving proper training or coaching. This shift involves a completely different sales motion, but rather than support the adjustment, leadership often defaults to placing blame on individual contributors. * Many sales reps have more experience than their direct managers, who often provide limited strategic guidance. One-on-ones typically focus on forecasting—information already updated in Salesforce—rather than on pipeline development or deal strategy. * The meeting load is excessive, with some reps spending 10+ hours per week in sessions aimed primarily at ensuring leadership can forecast accurately. For those who value efficiency and meaningful work, this environment can be frustrating. * Lead generation is virtually nonexistent. In two years, some reps report receiving only a handful of leads. There is minimal support for pipeline creation, and in some cases, access to promising opportunities is restricted or hidden. There's a glaring lack of accountability across departments when it comes to revenue generation. * Constructive feedback and honesty are not part of the culture. Employees often stay silent, even when they have valuable input, due to fear of retaliation or job insecurity.

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1Password Response
9mo
Hi there, Thank you for taking the time to share your thoughts. We’re sorry to hear about the challenges you’ve described, and we appreciate your candid feedback. We know there’s always room to improve, and feedback like yours helps us continue to grow. If you'd like to chat further, please know you can reach out to our People team anytime. - The People Team
2.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits / Leave Huge priority given to ERG / DEIB Initiatives (If that’s important to you) Remote work

Cons

You’ll see your coworkers once a year…. Great motivation especially when everyone is struggling. You will get lucky to get any inbound leads unless you have a good patch. The rest are cherry picked from management to their faves. Management is one of the worst, totally disconnected from reality and treat employees like children at times. Employee survey is quickly passed under the rug as if we’re doing so good…. Yet most reps are quitting every week, go figure. Salaries and OTE is way below market value. Many people took a pay cut to join a rocket ship, yet nobody is making any money.

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1Password Response
11mo
Hi there, We're sorry to hear this. Please know we are happy to connect further about this feedback anytime. Take care, - The People Team
Viewing 106 - 108 of 362 Reviews

Glassdoor has 416 1Password reviews submitted anonymously by 1Password employees. Read employee reviews and ratings on Glassdoor to decide if 1Password is right for you.