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      AAA The Auto Club Group

      Engaged Employer

      AAA The Auto Club Group reviews

      3.1

      43% would recommend to a friend

      (1,126 total reviews)
      avatar

      Joe Richardson

      60% approve of CEO

      51% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Compensation and benefits

      3.2

      Work/Life balance

      3.1

      Culture & values

      2.9

      Career opportunities

      2.7

      Senior management

      AAA The Auto Club Group has an employee rating of 3.1 out of 5 stars, based on 1,126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA The Auto Club Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jun 22, 2026

      Supportive coworkers but unrealistic expectations and workload

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent coworkers and steady paycheck

      Cons

      Staffing and support decreases but expectations keep increasing. Relief and weekend teams are removed. Senior adjusters are expected to handle 18+ new claims per week including conducting liability investigations, paying subrogation demands, and handling arbitration responses all while sitting in a queue all day long like a call center representative.

      avatar
      AAA The Auto Club Group Response
      3w
      Thank you for taking the time to write a review on your experience as a current employee. We genuinely appreciate and value your feedback, as it will assist us with making future improvements. We are sorry to hear you did not have a positive experience with work expectations and workload. If you’d like to discuss further or provide additional feedback, please reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you.
      3.0
      Jun 19, 2026

      Recognizable brand but prices are too high

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      People know the company name

      Cons

      Prices are way too high

      avatar
      AAA The Auto Club Group Response
      3w
      Thank you for taking the time to provide us with a review as a former We greatly appreciate and value your feedback! If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com
      3.0
      Jun 13, 2026

      Low expectations but chaotic work environment

      Medpay adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a paycheck and expectations are low

      Cons

      It’s unorganized and no one knows what they’re doing

      avatar
      AAA The Auto Club Group Response
      3w
      Thank you for taking your time to write a review! I see you stated you are a MedPay adjuster which we, AAA the Auto Club Group unfortunately do not typically hire for. Your experience may be based on another AAA Club under the AAA National brand.
      Viewing 13 - 15 of 1,126 Reviews
      Related searches: AAA The Auto Club Group jobs | AAA The Auto Club Group salaries | AAA The Auto Club Group benefits | AAA The Auto Club Group interviews
      ReviewsAAA The Auto Club Group reviews

      Glassdoor has 1,193 AAA The Auto Club Group reviews submitted anonymously by AAA The Auto Club Group employees. Read employee reviews and ratings on Glassdoor to decide if AAA The Auto Club Group is right for you.