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      ABC Fitness

      Engaged Employer

      ABC Fitness reviews

      3.9

      76% would recommend to a friend

      (617 total reviews)
      avatar

      Bill Davis

      79% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ABC Fitness has an employee rating of 3.9 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ABC Fitness employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      617 reviews
      5.0
      Jun 16, 2016

      Fun place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always something to do with fun people to work alongside.

      Cons

      Very client focused to the point where they don't focus on what is best for the company.

      avatar
      ABC Fitness Response
      10y
      Thank you so much for taking the time to give us feedback.
      1.0
      Jun 9, 2016

      Member Services

      Member services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The interview was prettty easy the pay was great long trianing was not a very good job i hated it so much

      Cons

      traing was way too long the managers are mean too much information to take in outdated software that they expect you to learn the job overal was horrible

      avatar
      ABC Fitness Response
      10y
      Thank you for taking the time to give us your feedback. ABC always strives to set realistic expectations during the interview process so that there are no surprises during training, and day to day work. Our training is in-depth and requires the highest level of commitment from each team member. We will continue to push our team to grow, change, improve, and be our best at creating "Raving Fans" of our clients daily. - Bill Murray chro@abcfinancial.com
      4.0
      Jun 1, 2016

      Great place just a few issues

      Member services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have pretty decent benefits for an entry level position, and their training program is one of the best that I have seen. It is very thorough and helped me be well prepared for the job. I have been in training for the past 5-6 weeks and while still getting accustomed I know I was well prepared. The staff are nice to work with, most of them very friendly and welcoming.

      Cons

      While they are welcoming, they do make it clear that we are replaceable and honestly I think that is a bad foot to start with regarding new hires. It sets people on edge, and puts on a ton of stress. The software used by agents is very outdated and while it is relatively simple to use for some, others experience more difficulty with it. The biggest issue is what is expected in regards to abusive customers. There seems to be no recourse for agents that are being abused by a member calling in, and this sets for a very hostile environment even if it is only part of the time.

      avatar
      ABC Fitness Response
      10y
      Thank you very much for your honest feedback. We are constantly looking for new and innovative ways to create a better experience for our employees and clients. We understand that there is opportunity for progress in this area and are making strides toward that goal each and every day. Our purpose at ABC is to “Create Raving Fans” in our members and clients. This requires that we implement our very best customer service skills in attempt to find a resolution to the questions and concerns of all callers. We understand this may be challenging for some and that our expectations to provide excellent customer service (no matter how the member is feeling) are immense. It is imbedded into our culture to be fast, friendly and give 110% at every interaction. We really appreciate you taking the time to leave your feedback. If you have any suggestion for improving our recruiting and training to better prepare employees for the nature of the calls, we would love to hear from you. Please feel free to reach out to me at any time. Bill Murray chro@abcfinancial.com
      Viewing 514 - 516 of 617 Reviews
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      ReviewsABC Fitness reviews

      Glassdoor has 731 ABC Fitness reviews submitted anonymously by ABC Fitness employees. Read employee reviews and ratings on Glassdoor to decide if ABC Fitness is right for you.