Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1639 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1056 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 484 reviews)); "Poor upper management." ((in 160 reviews)); "Can be stressful and long hours" ((in 144 reviews))

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ADP

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

2.9

Work/Life balance

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

433 reviews

2.0

Oct 20, 2020

know what you're getting in to

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

benefits and PTO. its nice to not be working

Cons

know that you are working in a call center you are expected to meet certain metrics. managers will be all over you you will feel completely burned out every day. ADP systems constantly break and floods of calls come in. you are a number in this company. your "yearly raise" will be around 30 cents a year lol

ADP Response

Thank you for the insights and assessment of ADP, and we are sorry to hear about this experience. We value the time you spent with us and appreciate you taking the time to invest in writing this review. Your feedback and advice will be shared with our leadership teams to improve our processes and associate experience.

1.0

Oct 2, 2020

big business

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

clean with AC and beverages

Cons

inconsistent, misleading, unprofessional leadership, rollover

ADP Response

Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com

3.0

Sep 29, 2020

Don't work here if you aren't prepared to schmooze or want an open space for growth

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Looks good on a resume, work to life balance is ok, benefits are pretty good

Cons

Pay is low for the things associates have to deal with, little to no support from management, and there is rampant nepotism that ruins incentive for hard workers as they see mediocre colleagues get promoted due to favoritism.

ADP Response

Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com

Viewing 325 - 327 of 433 Reviews

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Customer Service Representative / Call Center / Client Support

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ADP Client Support Associate reviews

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know what you're getting in to

big business

Don't work here if you aren't prepared to schmooze or want an open space for growth

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