Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1639 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1056 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 484 reviews)); "Poor upper management." ((in 160 reviews)); "Can be stressful and long hours" ((in 144 reviews))

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (433 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

433 reviews

1.0

Nov 15, 2023

Stay AWAY!!!!! Run

Account manager

Recommend

CEO approval

Business Outlook

Pros

I have nothing to say here. I wasted 7 years with ADP and happy I went to Paychex and making $7 more starting than I ever did at adp. $22.59 to $29.00 I call that a huge win for leaving adp!!!!

Cons

I was here from 2017 to just a few months ago. There is so much nepotism here it’s not funny. I always went above and beyond, was recognized by directors and senior leaders for my work being well done, but was making nothing. ADP only promotes diversity and inclusion as a poster, they truly don’t live by it. As a Muslim hijabi I was not allowed a quick bio break to accommodate my prayer times. They made it so uncomfortable and hostile that I ended up quitting.

2.0

Nov 10, 2023

SBS is overworked and underpaid

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

The managers try to make you feel good by lying to you.

Cons

Terms for promotion aren’t realistic, the salaries are a joke and the other departments know it. We don’t get raises, we get t shirts and mugs. It’s a call center and they expect us to solve complex issues in minimum time. The “support” from management is fake.

ADP Response

2y

Thank you for the insights and assessment of ADP. We appreciate you taking the time to invest in writing this review. We will share your insights with our leadership team, so we can better improve our process.

4.0

Nov 7, 2023

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Exposure to US taxation process

Cons

Stressful very hectic have to follow up with clients

Viewing 112 - 114 of 433 Reviews

Jobs at ADP

Associate Account Manager - Entry Level (Non-Sales)

Associate Account Manager - Entry Level (Non-Sales)

Associate Account Manager - Entry Level (Non-Sales)

Customer Service Representative / Call Center / Client Support

Relationship Manager - Employee Benefits

ADP

ADP Client Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Stay AWAY!!!!! Run

SBS is overworked and underpaid

Good

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