Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1646 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1080 reviews)); "The training is great no matter what the subject matter and my leadership encourages and develops their employees." ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 822 reviews)); "Some managers are bad apples but not all" ((in 469 reviews)); "low salary and very influenced" ((in 465 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 143 reviews))

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (433 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

433 reviews

3.0

Feb 11, 2023

Generic call center

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Good perks, the pay was ok

Cons

Scheduling time off was a nightmare, they made you log your bathroom breaks and things, and I didn’t know it would be a call center position because the recruiter made it sound very different

ADP Response

3y

We appreciate the time you spent with ADP and the insights you shared about your experience. Your feedback will be shared with our leadership teams, so we can better improve our process.

3.0

Jan 26, 2023

Good if you never went to college

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good opportunities to move up and build a career. Lots of promotion from within. Doesn't require a college degree, in fact most of my direct management only had a high school degree. Senior management (like CEO level) is really good.

Cons

No one ever grows up wanting to work at a payroll company and it shows. Lots of lifers who have a crab in the bucket mentality and don't want to see new or young people succeed. Lots of ingrained bureaucracy from people who are losers in real life and hold onto their sliver of power.

ADP Response

3y

Thank you for sharing feedback about your time at ADP. We value the many years you spent with us and your insights into your experience. We will share your insights with our leadership teams, so we can better improve our process.

3.0

Jan 19, 2023

Review

Account manager

Recommend

CEO approval

Business Outlook

Pros

Team and department are great and have your back

Cons

Cab be extremely stressful, AM role is more like a complaints department constantly fire fighting

Viewing 154 - 156 of 433 Reviews

Jobs at ADP

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ADP

ADP Client Support Associate reviews

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Good if you never went to college

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