Is ADP a good company to work for as a CSM II?

CSM II professionals working at ADP have rated their employer with 4.1 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open CSM II Jobs at ADP now and start preparing for your job interview by browsing frequently asked CSM II interview questions at ADP .

Does ADP pay CSM II employees well?

CSM II professionals rate their compensation and benefits at ADP with 3.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about CSM II salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (640) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1663 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1456 reviews)); "Flexible and good work life balance" ((in 1442 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 761 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 843 reviews)); "Some managers are bad apples but not all" ((in 487 reviews)); "low salary and very influenced" ((in 468 reviews)); "Poor upper management." ((in 152 reviews)); "Hours are long and unflexible" ((in 151 reviews))

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ADP

ADP CSM II reviews

4.1

99% would recommend to a friend

(15 total reviews)

Maria Black

Not enough data to show CEO approval

100% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Work/Life balance

3.9

Culture & values

3.9

Career opportunities

3.7

Senior management

3.7

Compensation and benefits

CSM II employees have rated ADP with 4.1 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most CSM II professionals have an excellent working experience there. ADP is rated in line with the average (within 1 standard deviation) by CSM II professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

5.0

Feb 9, 2026

CSN ROLES

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

strategic partnerships and opportunity to improve skills

Cons

too many departments can be involved in one escalation

ADP Response

2mo

Thank you for sharing your positive insights with us on Glassdoor! Your feedback is valued.

4.0

Nov 3, 2025

A good stable company

Client services manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Stability, Benefits, Work life balance

Cons

Less Technology and more manual and excel, slow process, approvals

3.0

Oct 16, 2025

Typical Corporate Job

Csm ii

Recommend

CEO approval

Business Outlook

Pros

Pro, if you don’t want to work hard you don’t have to. Very low expectations in people actually getting work done.

Cons

People who actually work hard get more work.

ADP Response

8mo

Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

Viewing 1 - 3 of 15 Reviews

Jobs at ADP

Lyric HCM Client Service Consultant II

Lyric HCM Client Service Consultant II

Lyric HCM Client Service Consultant II

Lyric HCM Client Service Consultant II

Executive Administrator

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ADP

ADP CSM II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

CSN ROLES

A good stable company

Typical Corporate Job

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