Is ADP a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at ADP have rated their employer with 3.3 out of 5 stars in 366 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Client Support Analyst Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at ADP .

Does ADP pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 366 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at ADP.

How happy are Client Support Analyst professionals working at ADP?

48% of Client Support Analyst employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Analyst professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (640) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1630 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1452 reviews)); "Good work life balance and learning" ((in 1413 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1067 reviews)); "Very flexible and good pay" ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 832 reviews)); "Some managers are bad apples but not all" ((in 487 reviews)); "low salary and very influenced" ((in 470 reviews)); "Can be stressful and long hours" ((in 159 reviews)); "Poor upper management." ((in 157 reviews))

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ADP

ADP Client Support Analyst reviews

3.3

48% would recommend to a friend

(366 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Client Support Analyst employees have rated ADP with 3.3 out of 5 stars, based on 366 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

366 reviews

2.0

Oct 5, 2014

Micromanaged call center with horrible customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of training, decent pay and room for advancement

Cons

As a call center, time is strictly scheduled. Call times are limited (less than 5 minutes per call) regardless of if the problem requires more time. Manager's were hard to get support from.

2.0

Aug 20, 2014

Overall, Not Happy with Career Growth

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Hours are flexible, good training programs, great team to work with. Overall enjoyed the team aspect of work

Cons

Career Growth is non existent. Have several temporary employees that come and go. Upper Management is lacking, need to bridge the gap from Management to employees.

3.0

Jul 30, 2014

Good not great

Account manager

Recommend

CEO approval

Business Outlook

Pros

It was great to work from home 1-2 days per week. My co-workers were very creative and fun to be around.

Cons

Very reactive, but not very proactive, limited upward mobility. For such a big company ADP did not offer very good prices for health benefits.

Viewing 337 - 339 of 366 Reviews

Jobs at ADP

Sr Tech Business Analyst (Client Service Specialist)

Sr Tech Business Analyst (Client Service Specialist)

Lead Business Systems Analyst

Sales Operations Analyst

Sales Operations Analyst

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ADP Client Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Micromanaged call center with horrible customer service

Overall, Not Happy with Career Growth

Good not great

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