Is ADP a good company to work for as a Customer Service Analyst?

Customer Service Analyst professionals working at ADP have rated their employer with 4.0 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service Analyst Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Analyst interview questions at ADP .

Does ADP pay Customer Service Analyst employees well?

Customer Service Analyst professionals rate their compensation and benefits at ADP with 3.7 out of 5 stars based on 19 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service Analyst salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1674) , Associate District Manager (641) , Payroll Specialist (420) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (327) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1658 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1453 reviews)); "Flexible and good work life balance" ((in 1416 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1080 reviews)); "Very flexible and good pay" ((in 759 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 841 reviews)); "Some managers are bad apples but not all" ((in 479 reviews)); "low salary and very influenced" ((in 473 reviews)); "Poor upper management." ((in 159 reviews)); "Can be stressful and long hours" ((in 153 reviews))

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ADP

ADP Customer Service Analyst reviews

4.0

98% would recommend to a friend

(19 total reviews)

Maria Black

40% approve of CEO

96% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.3

Culture & values

4.3

Work/Life balance

3.7

Compensation and benefits

3.6

Senior management

3.5

Career opportunities

Customer Service Analyst employees have rated ADP with 4.0 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Analyst professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

19 reviews

4.0

Feb 2, 2024

Great place to work if you don't mind night shifts

Customer service analyst

Recommend

CEO approval

Business Outlook

Pros

Good package, hires undergrads as well. Work culture is good

Cons

Salary adjustment or market corrections are seldom. If working in operations, you have to apply for all leave at once in 4 months advance or else any leave taken impacts your monthly performance score

5.0

Oct 26, 2023

It's a great company with awesome work culture ethics

Customer service analyst

Recommend

CEO approval

Business Outlook

Pros

Work culture is great. The company does a lot of CSR activities. Management is very helpful.

Cons

You won't feel like leaving the company.

3.0

Oct 11, 2023

Na

Customer service analyst

Recommend

CEO approval

Business Outlook

Pros

Good to learn about USA payrolls

Cons

Night shifts is the only concern

Viewing 1 - 3 of 19 Reviews

Jobs at ADP

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Sr Tech Business Analyst (Client Service Specialist)

Tactical Workforce Planning Analyst

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ADP

ADP Customer Service Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work if you don't mind night shifts

It's a great company with awesome work culture ethics

Na

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