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ADP

Engaged Employer

ADP Customer Service Manager reviews

4.8

98% would recommend to a friend

(6 total reviews)
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Maria Black

100% approve of CEO

98% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Culture & values

4.8

Compensation and benefits

4.8

Career opportunities

4.7

Work/Life balance

4.7

Senior management

Ratings by demographic groups

Reviews by job title

6 reviews
3.0
Jul 28, 2019

Decent place to work

Customer service manager
Recommend
CEO approval
Business Outlook

Pros

Pay can get pretty high if you are willing to learn new functions and change departments. Lots of opportunity for promotions .

Cons

Very corporate culture. Not much investment made into employee base. Managers get some continued learning, but not much. They could fire you at any time, for anything, and will.

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ADP Response
7y
Thank you for the honest insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes, and we value your opinions.
3.0
Sep 4, 2018

Previously a great company to work for.

Customer service manager
Recommend
CEO approval
Business Outlook

Pros

The pay is good if you are non-exempt.Depending on the department, schedules could be flexible. The benefits are good. Most people are great to work with.

Cons

The company no longer cares for their employees as they once did. In some departments the hours are long and expected to work on weekends. Those that are exempt put in long days and weekends. Automation takes a long time to implement and doesn't always work as expected. There is a lot of manual processes just to sustain. Not enough people doing the work. Training is also a big issue as some areas still train by shadowing with no formal training.

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ADP Response
7y
Thank you for sharing your insights and review with us on Glassdoor.
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