Is ADP a good company to work for as a Service and Implementation Manager?

Service and Implementation Manager professionals working at ADP have rated their employer with 3.5 out of 5 stars in 288 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Service and Implementation Manager Jobs at ADP now and start preparing for your job interview by browsing frequently asked Service and Implementation Manager interview questions at ADP .

Does ADP pay Service and Implementation Manager employees well?

Service and Implementation Manager professionals rate their compensation and benefits at ADP with 2.9 out of 5 stars based on 288 anonymously submitted employee reviews. This is 18.8% worse than the company average rating for salary and benefits. Find out more about Service and Implementation Manager salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1673) , Associate District Manager (640) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (231) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1663 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1456 reviews)); "Flexible and good work life balance" ((in 1442 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 761 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 843 reviews)); "Some managers are bad apples but not all" ((in 487 reviews)); "low salary and very influenced" ((in 468 reviews)); "Poor upper management." ((in 152 reviews)); "Hours are long and unflexible" ((in 151 reviews))

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ADP

ADP Service and Implementation Manager reviews

3.5

69% would recommend to a friend

(288 total reviews)

Maria Black

70% approve of CEO

60% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.8

Culture & values

3.2

Work/Life balance

3.2

Senior management

3.2

Career opportunities

2.9

Compensation and benefits

Service and Implementation Manager employees have rated ADP with 3.5 out of 5 stars, based on 288 company reviews on Glassdoor. This indicates that most Service and Implementation Manager professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Service and Implementation Manager professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

288 reviews

4.0

Nov 14, 2025

Implementation

Implementation consultant

Recommend

CEO approval

Business Outlook

Pros

Make my own schedule My personal leadership team seems to actually care about us

Cons

Less than stellar colleagues have a way of sticking around before they get let go

ADP Response

8mo

Thank you for taking the time to share your feedback with us on Glassdoor.

4.0

Nov 13, 2025

Working at ADP

Implementation consultant

Recommend

CEO approval

Business Outlook

Pros

- great company to work for -very inclusive -flexible -great leadership

Cons

- a lot of the entry level/customer facing roles have high turnover - you can’t switch positions for at least 18 months in any given role - the project service team is very small and niche and they don’t have as robust of a training period as a lot of the other roles -for being such a small/niche team working projects you would think this role was salary, or paid more. Its hourly, 40 hours a week (8:30-5pm with a 30 minute lunch break to clock out for each day for me, but shifts can vary a little)

ADP Response

8mo

We appreciate the review and rating. Thank you for sharing your feedback and information about your role within ADP.

5.0

Oct 27, 2025

Love this place

Service and implementation manager

Recommend

CEO approval

Business Outlook

Pros

ADP is an incredible place to work. The culture is incredible.

Cons

Everything here is about 10 years behind competitors. But that's my biggest complaint.

ADP Response

8mo

We appreciate the review and rating. Thank you for sharing your ADP experience with us on Glassdoor.

Viewing 16 - 18 of 288 Reviews

Jobs at ADP

Associate District Manager

Implementation Project Manager

Implementation Specialist II

Implementation Project Manager

Implementation Project Manager

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