ADT Inbound Customer Service Representative reviews

Everyone and this process have been great

-Workload is steadily increasing without any pay adjustments -Our departments have gotten merged and overhauled several times; the job description changes constantly -Hiring freeze caused more workload, layoffs, and quitting -Limited company mobility -Overhead all but ignored the COVID-19 crisis; when curfews started being enforced, they told us to ignore any legal enforcement and continue on to work unless explicitly told by legal authority to go back home. When the advice was to shut businesses down and keep group sizes to 10 or less, management handed out wipes and did nothing else. Remote work might be an option in the future, but as of 3/17/2020 (4,226 confirmed virus cases, 75 confirmed deaths in the US), ADT has not taken any action yet. Sick time will not be approved unless symptomatic and able to prove time taken is due to contracting the virus. Communication states in no uncertain terms that ADT intends to stay open throughout the entire epidemic, ignoring both national and international precedents and advice. I do not feel safe, and this is a glaring weakness in ADT's overhead management. They care more about profits than employee safety and well-being. -The food selection is poor