AJ Tutoring reviews

Culture, Inequality in the treatment from leadership, abuse of admin, no appreciation, gossip from leadership, favoriting, unsupportive of LGBTQIA, hush hush on #metoo, HR is nonexistent, company as a whole will be unsupportive, no where to move up, will underpay, cheat on your hours/paycheck

-This job requires you to be comfortable with phone communication which can be scary for newcomers or Gen Z people like me who are used to texting BUT it's a big reason why AJ can establish close relations with clients -Hours can be slow to ramp up when you are starting out; clients are assigned based on their location pref and their specific needs so other tutors may get clients before you do though this is something you can bring up to your team leader if you feel it's a persistent issue. -The company relies heavily on everyone's ability to utilize the CRM software and billing software. This means you need to be on top of recording session details, grades, ccing emails. If you are new, then this job can be an excellent introduction to how CRM works. As clients are often working with multiple tutors, it's vital to keep the CRM updated for everyone's reference. You WILL be called out if you are not consistent in this but anyone with experience in any sort of data entry will find this task trivial. -There are winter and spring reviews where you are given a score out of 10. As long as you have done the basics of the job, you will do well here. I've never had a bad review when I was working here but I can imagine this could be a con for someone. -LOSING CLIENTS CAN REFLECT BADLY ON YOU ESPECIALLY IF IT WAS AN ESTABLISHED CLIENT. This is where communication and what you've put into the CRM matters!!!! Clients leave for all sorts of reasons but the responsibility is on you to justify why they left!! If you've been communicating with your team leader in the weeks leading up to the exit, tagging emails, and logging details then you're clear but God help you if you haven't been keeping on top of things. The worst thing that can happen is that a client complains you're incompetent. -You will be expected to push additional services as you become more experienced -Company was experiencing some hardship as a result of COVID-19 -Remember, you're upholding the reputation of the company