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AT&T

Engaged Employer

AT&T Inbound Customer Service Representative reviews

3.9

72% would recommend to a friend

(4 total reviews)
avatar

John Stankey

Not enough data to show CEO approval

99% positive business outlook

Ratings by category

4.7

Compensation and benefits

3.9

Diversity & inclusion

3.9

Career opportunities

2.4

Culture & values

2.4

Work/Life balance

2.4

Senior management

Ratings by demographic groups

Reviews by job title

4 reviews
5.0
Apr 28, 2024

Sales consultant + Customer service

Inbound customer service representative
Recommend
CEO approval
Business Outlook

Pros

Good company Good benefits Union job Room for advancement

Cons

Upper management always changing Too many young people that don't care Don't care about customers as much as they did before.

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AT&T Response
2y
At AT&T, we’ve built a culture based around growth. We strive to provide our team with the best benefits and access to opportunities to build their career and constantly grow with us. Sometimes this calls for changing goals and leadership to continue our mission of providing the best for our customers and our team. Thank you for your review.
3.0
Oct 4, 2022

Management Style

Inbound customer service representative
Recommend
CEO approval
Business Outlook

Pros

Focused on sales thru customer service.

Cons

Supervisor asked the agent about their sexual preferences. Management needs to do more to help agents succeed in their roles. no tolerance.

Viewing 1 - 3 of 4 Reviews
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