news about contaminated baby formula was not surprising . this company schedules so many audits but all these audits are so scripted and some of these audits are paid (to renew their certificates) so it’s only fitting that the findings are in favor.
leadership only wants to hear positive stuff, they are passive and not interested in problems that happen on the floor and the assembly line, and why would they have this attitude you ask, many of them are not in even qualified for the position they sit on, most have found their way because they knew the right people or were in the right circle. many have been in their roles for really long, so they continue doing what they do without any enhancements to the process. hence the process is very very stagnant. New comer wanting to implement enhancements at par with the outside industry are discouraged , change is impossible because the reply is this how “the process is and would like to continue it.”
and what's worse is everyone has their own recipe, how does one standardize it then, to top all this nightmare they have so much paperwork with lots of gray areas. when asked to iron out the ambiguous nature of the gray area, the reply was the gray area was necessary to get by audits using the power of language.
Until the culture is fixed and qualified personnel’s are hired incidents like tainted formula will occur. their other products are in the same forms as well. In fact customer survey and their rating was 0. All that good stuff you hear from news and media is all part of their branding strategy, and they spend huge dollars on their branding campaigns.
