Before i was hired on i heard nothing but great things about this company and for the first couple months of working here i felt like i found a place i would work at for a very long time. Then things started to change drastically. Since the opening of the inbound sales department at freedom plus there has been 4 different commission plan changes in less then a year( I was here for 2 of those changes) and every change was designed to pay us less. Constant changes to policy and handling of calls and commission has made this job more stressful because we never know what changes are coming next. We are told to voice our opinion and or any concerns we might have and any time we do we are told to either "find a new job" or simply "quit" ( i am not paraphrasing, we were told that multiple times by upper management). Our commission plan is based off average loan size which for a loan company makes sense however we are not given the tools in order for us to do our job effectively. One thing that would help us is a counter offer tool which i assume most or all lending companies have....except freedom plus. We are told to sell high loan amounts or your commission will suffer and when we ask for the tools to help we are told "we'll get back to you on that". I truly hope this place turns it around and realizes the most important asset of this company, its not the private investors....its the LCs who come in for 10 hours a day and bust their butt, its the LCs who come in on their day off to work or decide maybe not to take a vacation because it will hurt my metrics. The LCs are who makes this company successful and if they keep taking us for granted then the top performers who they have left? wont be here for long.
