Overall, there are more cons than pros at this company.
First off, in my experience for about an year and half of service, management was completely INCOMPETENT. The only way people in management hold the job they have is because they know someone, which also seems to be the main route of promotions within the company. As a result of this process, it is very hard to get fired from this company, not unless you have some serious issues.
Secondly, employees often get thrown under the bus when management is trying to explain to the clients where the problem resides. There is hardly respect given to employees from management. In my experience, I have witness manegement get their employees names wrong (even when the employee has been working there 2 yrs!), they don't know how well their employees perform. They base employees performance on a system that is a joke. Anyone with a high school diploma can figure out a better system. I'll explain how the system is flawed. If you are a hard worker and cover for other people, the minute you get behind and/or miss something, you're scolded AND even your annual raise, if you luckily get one, is directly affected by your performance of the systems numbers - the numbers are flawed themselves. I have even heard management say the numbers are wrong and they don't want to fix them because 'their boss' will question it. You typically are written up because they always say they need a paper trail of managements actions. On the other hand, if you only do enough work to 'get by', then your performance numbers are going to be better and you'll get a bigger percentage of a raise. How is this right? How does this make sense? This promotes inefficiency, does it not?
Thirdly, I have seen several reviews say that starting out is 'sink or swim', which is very true. I have also witnessed four people quit before they reach 3 months of employment because they have been overwhelmed and no one helps them out, which is managements job.
Apparently this year, there is a Christmas/Year End party on a Friday this December, which all employees will get out about 11 oclock in the morning to go to this party to announce awards and celebrate the year with catered food. When the party is over about 3 or 3:30 in the afternoon, do you get to go home? Nope, not at Acosta. It is back to work for two hours or so... then you go home at 5.
I actually left on good terms. I found a better job for me. I made a lot of friends from Acosta but it doesn't take much for anyone to see how backwards this place is. They make it EASY to establish a 'hate' relationship with the company you work for.
