Long hours, no clear and defined responsibilities or goals, no support from management. Excellence is not rewarded and mediocrity is not corrected, which destroys morale within the rank and file. There is no such thing as middle management which creates a chasm between C-levels and operations. Company relies on theory over daily operations and the results are predictable. Company acquires other agencies and does not hire or train appropriate support center staff to handle increase in traffic, instead they eliminate positions to save on operational cost and once again, the results are predictable. Decision makers strategy is flawed and unsound, execution is even more unacceptable. Zero ability to move up in the company, zero ability to change company culture even when ideas are brought to the table. Company has grown leaps and bounds over the years but still operates like a 'Mom & Pop.'
