Is Adecco a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Adecco have rated their employer with 3.0 out of 5 stars in 167 Glassdoor reviews. This is a lower than average score with the overall rating of Adecco employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Adecco now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Adecco .

Does Adecco pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Adecco with 2.5 out of 5 stars based on 167 anonymously submitted employee reviews. This is 21.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Adecco.

How happy are Customer Service (CSR) professionals working at Adecco?

24% of Customer Service (CSR) employees at Adecco would recommend their employer to a friend. This rating has decreased by 23% in the past 12 months. Customer Service (CSR) professionals have also rated Adecco with a 2.6 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.6 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Adecco?

Recruiter (468) , Customer Service Representative (231) , Recruitment Consultant (206) , Consultant (184) , Administrative Assistant (113) , Warehouse Associate (110) , Chargée De Recrutement (108) , Warehouse Worker (94) , Branch Manager (89) , Chargé De Recrutement (79) , Associate (67) , Manager (66) , Contractor (63) , Software Engineer (58) , Auxiliar De Logística (53)

What are the pros of working at Adecco according to real employee reviews?

"The pay was good and I only had to be out of the house for at most two days a week." ((in 432 reviews)); "The people who work there at the staff level are usually great people to work with." ((in 233 reviews)); "Good work life balance and working at Google was amazing." ((in 132 reviews)); "WFH and a great culture" ((in 129 reviews)); "Colleagues were nice and approachable" ((in 125 reviews))

What are the cons of working at Adecco according to real employee reviews?

"No benefits unless you have accumulated 6 months of full time work and currently are full time" ((in 295 reviews)); "Poor management and don't care about the employees" ((in 280 reviews)); "The salaries are low and the retention rate is also low." ((in 217 reviews)); "Benefits stink and theres no communication" ((in 121 reviews)); "The hours are long (10 hours) and you will have to do weekends." ((in 81 reviews))

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Adecco

Adecco Customer Service (CSR) reviews

3.0

24% would recommend to a friend

(167 total reviews)

Denis Machuel

28% approve of CEO

28% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

2.5

Compensation and benefits

2.5

Career opportunities

Customer Service (CSR) employees have rated Adecco with 3.0 out of 5 stars, based on 167 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Adecco is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

167 reviews

4.0

Jan 29, 2026

Good communication

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fast answers with Payroll and Recruiters; Good allocations; Salary above the minimum, within the average range; Good relationships

Cons

Too short contracts; Difficulty shifting focus regarding desired job positions

4.0

Oct 15, 2025

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good company events, team building was taken into consideration across all Adecco group companies

Cons

Pressure from top down to meet KPIs, bring in new business with little support from manger.

5.0

Jul 23, 2025

Great experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good career advancement and prospects

Cons

Haven't come across any as of yet

Viewing 4 - 6 of 167 Reviews

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Adecco

Adecco Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good communication

Account manager

Great experience

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