Advance Auto Parts reviews

If you worked with a team member that had no idea what they were doing, they were making your life more miserable because you'd have to pick up their slack. Roughly 60% of the job is testing/installing batteries or checking OBD II codes. Company policy states we are not allowed to tell them what the OBD codes mean, but customers are never satisfied with just the code because they're expecting a free rundown of exactly what's wrong with their car. It boils down to a retail job offering free services that are heavily taken advantage of.

Lately corporate has been micro-managing the stores. We also use the slogan "Service is our best part." but we never have enough payroll to make that happen. We are more focused on numbers at every level. Our motto used to be "sell more parts, have more fun." Back then it was a funner place to work and the company did better financially. Now we drill down every figure possible. I appreciate having the reports capable of seeing how my team is doing, but putting so much emphasis on it is hurting moral. Also, the computer infrastructure is about 20 years behind.