Advanced Technology Services Help Desk Representative reviews

Management does not communicate expectations or policies to each other very well. 1 supervisor will say you can do this the next will say no. Its never the same answer. Managers micromanage employees way too much. Even if we spend more than a couple minutes in the aftercall wrap up we get messaged, we go over on our breaks by a min or 2 we get messaged. We spend to long on a call we get messaged. Its never-ending. Just feels like they would rather meet metrics than actually help their customers.

I don't have any negative feedback about ATS.