Is Alaska Airlines a good company to work for?

Alaska Airlines has an overall rating of 4.1 out of 5, based on over 1,888 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Alaska Airlines to a friend and 79% have a positive outlook for the business. The best reviews about Alaska Airlines have been left by employees working as Airline Pilot , Customer Service and Concierge .

Does Alaska Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, Alaska Airlines employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Alaska Airlines. This rating has been stable over the past 12 months.

How satisfied are employees working at Alaska Airlines?

79% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alaska Airlines 3.7 out of 5 for work life balance, 4.1 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Alaska Airlines?

Flight Attendant (327) , Customer Service Agent (130) , Customer Service Representative (72) , CSA - Customer Service Associate (68) , Reservations Agent (55) , Manager (26) , Customer Service Agent (CSA) (25) , CSA (24) , Customer Service (16) , Ramp Agent (16) , Customer Care Representative (14) , Aircraft Maintenance Technician (13) , Airline Pilot (13) , Reservation Sales Agent (13) , Senior Software Engineer (13)

What are the pros of working at Alaska Airlines according to real employee reviews?

"Great benefits and very flexible." ((in 213 reviews)); "Flight benefits are great and perfect for interns to travel to different places together during the weekends." ((in 196 reviews)); "you get to travel for the job and a lot of the people you work with are great!" ((in 111 reviews)); "They have great travel benefits and medical" ((in 97 reviews)); "Great coworkers and love the uniforms!" ((in 66 reviews))

What are the cons of working at Alaska Airlines according to real employee reviews?

"long hours its cold and icey" ((in 41 reviews)); "The salary is low and the hours are hard." ((in 22 reviews)); "Young (12 years and less) corrupt leadership with no leadership values." ((in 20 reviews)); "Upper management is extremely indecisive and unorganized, causing wasted design time, an unnecessary amount of revisions, and sometimes just throwing entire projects away and starting over." ((in 19 reviews)); "It's very hard to move around in the company because there's so much favoritism." ((in 14 reviews))

What are employees saying about Alaska Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alaska Airlines layoffs and their outlook for job security at Alaska Airlines in 2026.

What are the top reviewed Alaska Airlines locations?

Seattle , SeaTac , Los Angeles , San Francisco , Portland , Anchorage , San Diego , Boise , Phoenix , New York , Chandler , Chicago , San Jose , Dallas , Kent , Las Vegas , Dulles , Newark , Fairbanks , Burlingame , Denver , Boston , Tukwila , Alaska , Juneau , Ketchikan , Austin , Santa Ana , Oakland , Santa Barbara

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Alaska Airlines

Alaska Airlines reviews

4.1

79% would recommend to a friend

(1,727 total reviews)

Ben Minicucci

78% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Compensation and benefits

3.7

Work/Life balance

3.7

Senior management

Alaska Airlines has an employee rating of 4.1 out of 5 stars, based on 1,727 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Alaska Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jan 13, 2015

Airlines used to be fun

Marketing communications specialist

Recommend

CEO approval

Business Outlook

Pros

Good travel benefits - good benefit package all around.

Cons

too many managers and Directors that have been there too long. It's a great environment if you have a family - you can use them for any excuse not to come to work or to leave work. Those people that didn't have dependants paid higher premiums for insurance and had to pick up the slack for those that spend most of their time tending to family issues. Not much room for internal promotion unless you know someone on the fast track. the HR department is unprofessional and non-responsive to any issues, regardless if you're inside or outside the company.

3.0

Dec 31, 2014

Great company Bad spot

Training

Recommend

CEO approval

Business Outlook

Pros

Very dynamic company. Is a trendsetter and is lean and mean. Making solid profits. If you can find a good spot, stay there, this company is up and coming. Rapid expansion.

Cons

Where I work is a black hole in the company. Forget being sick or disabled. Accommodations? Forget it even though the company policy allows for it. Experiencing gender based discrimination despite having an extremely robust career with a breadth of experience not commonly found; and many credentials. Treated like a kindergartener. Was called a "distraction" for wearing a dress and was subjected to a weekly shoe inspection after tripping on a chair. Treated as if stupid despite 30 years' industry experience. Company tenure is everything, experience and credentials, nothing. Promotion based on tenure and politics, not experience or qualifications. Middle management positions require doing at least 2 jobs which means 60-70 hour weeks so if you want a work-life balance, climbing the ladder is out.

3.0

Mar 2, 2014

Love the people I fly with

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

I love the Travel Benefits of this job, the other flight attendants that I fly with, and all the exciting towns we go. Everyone is happy! Sitting on the beach with 24 hours to spend isn't so bad.

Cons

I feel like I am away from my family too much. Getting woke up at 3 am by crew scheduling saying you to need fly at 5 am isn't all it is cracked up to be. Not only does it wake up me but my family as well.

Viewing 64 - 66 of 1,727 Reviews

Jobs at Alaska Airlines

Customer Service Agent

Customer Service Agent

Customer Service Agent - SEA