Is Alight Solutions a good company to work for?

Alight Solutions has an overall rating of 3.2 out of 5, based on over 4,308 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 53% of employees would recommend working at Alight Solutions to a friend and 43% have a positive outlook for the business. The best reviews about Alight Solutions have been left by employees working as Senior Workday Consultant , Senior Consultant and Senior Customer Care Representative .

Does Alight Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Alight Solutions employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alight Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Alight Solutions?

53% of Alight Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alight Solutions 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Alight Solutions?

Customer Service Representative (182) , Customer Care Representative (124) , Client Specialist (101) , Client Manager (92) , Health Pro Consultant (69) , Customer Service Representative (CSR) (65) , Workday Consultant (56) , Project Manager (54) , Customer Care Representative (CCR) (48) , Consultant (43) , Director (43) , Systems Analyst (43) , Associate (39) , Manager (37) , Software Engineer (33)

What are the pros of working at Alight Solutions according to real employee reviews?

"Good benefits and not toxic" ((in 253 reviews)); "Work from home is great" ((in 232 reviews)); "Ability to work remotely and they were able to strike a good work/life balance" ((in 227 reviews)); "Great people and very diverse" ((in 193 reviews)); "Colleague culture is good and comfortable to work" ((in 103 reviews))

What are the cons of working at Alight Solutions according to real employee reviews?

"Low pay and difficult to get promoted" ((in 192 reviews)); "Poor management..too many followers & not enough leaders" ((in 140 reviews)); "No training at all for freshers and experienced" ((in 114 reviews)); "Be aware of frequent layoffs and high turnover, lots of outsourcing to India." ((in 61 reviews)); "Delayed sometimes and no bonus" ((in 49 reviews))

What are employees saying about Alight Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alight Solutions layoffs and their outlook for job security at Alight Solutions in 2026.

What Alight Solutions locations have received the highest employee ratings?

Miami , Indianapolis , New York , Austin , Jacksonville , Denver

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Alight Solutions

Alight Solutions reviews

3.2

53% would recommend to a friend

(3,767 total reviews)

Rohit Verma

70% approve of CEO

43% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Alight Solutions has an employee rating of 3.2 out of 5 stars, based on 3,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alight Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

4K reviews

3.0

Mar 19, 2026

Transparency

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Unlimited PTO, flexible remote work

Cons

Yearly raises are less than 3%, little to no room to grow

Alight Solutions Response

2mo

Thank you for taking the time to share your experience and for your long tenure with Alight. We’re glad to hear you value the flexibility and PTO benefits we offer. We also appreciate your candid feedback regarding compensation growth and career advancement, which are areas we continue to evaluate and improve. Your input helps inform our ongoing efforts to better support our employees’ development and long-term success.

1.0

Mar 16, 2026

Avoid

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This field is not applicable.

Cons

Many of the issues employees experience appear to stem from leadership direction and decision-making. Growth opportunities feel limited, communication from leadership can be inconsistent, and compensation increases appear to be rare or unclear.

Alight Solutions Response

2mo

Thank you for sharing your perspective. We recognize that periods of organizational change can be challenging, and we appreciate your candid feedback regarding leadership communication, growth opportunities, and clarity of direction. Alight continues to focus on strengthening alignment, improving transparency, and supporting our teams as we move forward. Input like this is valuable as we work to build trust and create a workplace where employees feel informed, supported, and able to grow.

1.0

Mar 13, 2026

Your soul is worth more than this job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home and that isn’t event a pro, because they micromanage bathroom breaks.

Cons

Extremely high call volume with almost no downtime between calls. Very metrics-driven — everything is tracked and monitored. Scripts and strict processes make it hard to actually help people. Systems can be confusing and slow, which makes calls harder than they need to be. Training doesn’t always prepare you for how complicated benefits questions can be. Calls can be emotionally draining since people are often stressed about healthcare or money. Work becomes very repetitive over time. Limited opportunities to move up. Management often focuses more on numbers than employee wellbeing. Can feel like just another number in a large outsourcing company.

Alight Solutions Response

2mo

Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. We recognize the challenges of high‑volume customer service roles, and your comments regarding workload, training, systems, and growth opportunities have been shared with leadership. We appreciate you taking the time to share your perspective and wish you the best moving forward.

Viewing 28 - 30 of 3,767 Reviews

Jobs at Alight Solutions

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Puerto Rico

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Director, Benefits & Wellbeing - Virtual

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Your soul is worth more than this job

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