Alight Solutions reviews

- Thrown to the wolves -> no formal training or ongoing focus on developing associates. The culture is to do more and more work with no focus on professional growth - Compensation is terrible - I tried on numerous occasions to have my compensation brought up to competitive with my peers and every time an increase was provided, it was minimal at best and kept me well underneath my peers. I was also paid well under my role level's minimum and the company's HR told my manager not to share information on pay ranges with associates...shady practice, since they don't allow employees to know this information in the first place. - Too many lifers who don't know how to manage or run a business. When the people making decisions haven't had more broad experience within separate roles/companies/industries and the decisions they make don't help long-term, it's easy to see the place going downhill...fast - Managers don't have enough time to coach up and work with their teams and are generally out of touch with just how much work employees at lower levels have to handle on a daily basis. - Cost-cutting measures are extreme with many rounds of layoffs, especially in 2017 and the focus is on moving work to India more than it is doing the work right - Pipeline for new business is non-existent. Employees have been told for years that the pipeline is strong and can bring in great business, yet the business never comes. Focusing on costs over doing better and more business will be the company's downfall. When you barely hit annual revenue goals because of client's enacting early contract terminations, you're not winning. - No opportunities to move to other roles internally at this point as most are offshore or too low-level to reasonably move to - As an operations manager, you have to own multiple client relationships as well as an insane amount of internal contacts, while driving results and monitoring hundreds of e-mails each day. With compensation as low as it is, and the hours it requires to successfully operate and run a team, true compensation is well, well, WELL below average. - Leadership consistently states that those who perform will be rewarded and well-compensated. I regularly performed and was rated above average to exceptionally well and was never rewarded. - I don't trust the leadership at the company and would never recommend working at Alight, to anyone who is looking for a job. Find a place where you have opportunities to enjoy your work and move up and also be compensated fairly. Don't fall into the trap of working from home making this company an acceptable one to work for.

This is the worst job experience I have ever had with any company in terms of Treatment and basic human rights because they treat people like robots. The experience goes beyond a normal 9 to 5pm job. There will never be a worse experience than this place they really have no idea how to treat workers like human beings here. We are placed on calls , if management does not like you , you will be poorly treated they will give you back to back calls, the work is unbareable and impossible and never ending.. You will noticed some of the brown noser in here dont get any calls coming through their line but some people get all the calls and are in the same department so something is really wrong here with treatment. They blame their employees for their failing technology and the customers are always upset and angry. 9/10 all the coworkers in here are extremely unpleasant people to work with, they have a very cutthroat nature in here and it is extremely competitive. By the end of the day you wont want to talk or be near people. This job will give you no satisification or self accomplishment as they tend to take their best and brightest and burn them out when they elevate them. I went from a regular CSR to OFS11 and when they gave me the position they made sure they burned me out by making my everyday work experience terrible. The work is never ending.. and i really mean that you will always have to do countless callbacks. They do not delegate work properly and there is extreme favoritism and mistreatment here, The surveyors at this place are just as bad, they will call your line pretending to be an account holder and make your life more difficult than a regular customer and believe me you will beable to tell the difference between the calls. I worked in the YSA department and it has been a real nigthmare,. I come from professional Medical Claims backround and I honestly cant wait to leave here and never have to look back.