Is AllianceOne a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AllianceOne have rated their employer with 3.6 out of 5 stars in 35 Glassdoor reviews. This is a higher than average score with the overall rating of AllianceOne employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at AllianceOne now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AllianceOne .

Does AllianceOne pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AllianceOne with 2.6 out of 5 stars based on 35 anonymously submitted employee reviews. This is 20.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AllianceOne.

How happy are Customer Service (CSR) professionals working at AllianceOne?

63% of Customer Service (CSR) employees at AllianceOne would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Customer Service (CSR) professionals have also rated AllianceOne with a 3.4 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.3 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at AllianceOne?

Customer Service Representative (24) , Customer Service Representative (CSR) (10) , Collections Agent (9) , Debt Collector (8) , Supervisor (8) , Customer Relationship Manager (6) , Call Center Agent (5) , Collections Representative (5) , Customer Service Agent (5) , Agent (4) , Collections Specialist (4) , Quality Assurance (4) , Collection Agent (3) , Collector (3) , Image Review Clerk (3)

What are the pros of working at AllianceOne according to real employee reviews?

"Good pay, great benefits, work from home" ((in 11 reviews)); "Most of the people hired are good people and good to work with." ((in 9 reviews)); "Flexible hours thats about it" ((in 7 reviews)); "Good benefits and no weekends" ((in 6 reviews)); "40 hours a week ,5days per week 2 week training" ((in 5 reviews))

What are the cons of working at AllianceOne according to real employee reviews?

"Poor management and they are only worried about them." ((in 18 reviews)); "You may keep a supervisor for maybe 6 months" ((in 5 reviews)); "Too much favoritism and unrealistic work" ((in 4 reviews)); "By it's not flipping burgers quote:the base pay is minimum wage and you only get commission if you make your numbers which depend on what clients you are collecting for and what type of debt is on your desk." ((in 3 reviews)); "No job security and anytime can fire you" ((in 2 reviews))

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AllianceOne

Part of TP

AllianceOne Customer Service (CSR) reviews

3.6

63% would recommend to a friend

(35 total reviews)

Tim Casey

68% approve of CEO

45% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.7

Career opportunities

3.4

Work/Life balance

3.3

Culture & values

3.3

Senior management

2.6

Compensation and benefits

Customer Service (CSR) employees have rated AllianceOne with 3.6 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. AllianceOne is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

35 reviews

2.0

Jun 9, 2026

Nice coworkers and office, but training needs improvement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The fellow Employees where very nice and the office space is also very nice

Cons

the training process was rushed and felt very disorganized

AllianceOne Response

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns. We are proud to share that AllianceOne is now a subsidiary of the Teleperformance (TP) Group, we (as AllianceOne) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.

5.0

Apr 15, 2026

Love working from home, but want better pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home love it

Cons

would like to make more money

AllianceOne Response

2mo

Your positive review means a lot to us! We're glad to have you on board and look forward to achieving great things together.

4.0

Mar 10, 2026

Very Low PTO for new hires

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

AllianceOne is a company that truly values employee feedback. There is a strong culture of listening, and the opportunities for professional growth and advancement are genuine.

Cons

Very Low PTO for new hires. Improving the initial leave balance would make the transition much smoother.

AllianceOne Response

4mo

Thank you for your balanced feedback. We're glad to hear that there are aspects of your experience you appreciate. Please feel free to contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can make your experience even better.

Viewing 1 - 3 of 35 Reviews

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AllianceOne Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice coworkers and office, but training needs improvement

Love working from home, but want better pay

Very Low PTO for new hires

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