Question 1

Is Allstate a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Allstate have rated their employer with 3.8 out of 5 stars in 410 Glassdoor reviews. This is a higher than average score with the overall rating of Allstate employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Allstate now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Allstate.

Question 2

Does Allstate pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Allstate with 3.2 out of 5 stars based on 410 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Allstate.

Question 3

How happy are Customer Service (CSR) professionals working at Allstate?

Accepted Answer

53% of Customer Service (CSR) employees at Allstate would recommend their employer to a friend. This rating has decreased by 30% in the past 12 months. Customer Service (CSR) professionals have also rated Allstate with a 3.6 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Allstate?

Accepted Answer

Claims Adjuster (499), Licensed Sales Producer (424), Insurance Agent (380), Customer Service Representative (325), Sales Representative (194), Sales Associate (160), Insurance Sales Agent (121), Sales (119), Claims Specialist (117), Licensed Insurance Agent (106), Consultant (102), Software Engineer (88), Senior Consultant (87), Claims Service Specialist (86), Agency Owner (85)

Question 5

What are the pros of working at Allstate according to real employee reviews?

Accepted Answer

"And great benefits and wonderful on" ((in 871 reviews)); "Good work life balance and ability to move roles/ make connections in other areas of the company" ((in 656 reviews)); "Great people around you to get you acclimated to the environment and will help whenever needed" ((in 590 reviews)); "The pay is good and on par with similar positions at other company’s if not more in some cases." ((in 514 reviews)); "Great work from home options" ((in 305 reviews))

Question 6

What are the cons of working at Allstate according to real employee reviews?

Accepted Answer

"like relationship between agency owner and manager which means you can’t make any complaints of the poor management." ((in 387 reviews)); "Low salary compared to industry average" ((in 172 reviews)); "There are people/managers that worked there for years and nothing will ever happen to them even if they are bad managers." ((in 169 reviews)); "Senior leadership in IT did not have the right type of diversity mix at the time." ((in 146 reviews)); "First and MOST important...Allstate FREQUENTLY has massive layoffs." ((in 114 reviews))

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Remote work option not enough to offset poor conditions

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Empowering workflow but corporate competition is a concern

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