Allstate reviews

This position is not for everyone since at its core it is a call center job and comes with those expectations. Everything is timed from the minute you clock in until the minute you leave. Calls are recorded and reviewed at random. Some of the metrics felt unattainable. You did have to decide between making the number or offering excellent customer service. Even though they tell you to disregard the number they will comment on it later. During major storms calls came in back to back with little time to reset. Since this is also customer service you do have to deal with angry, desperate and sad people and often had to deliver bad news. I would say like 90% of calls were uneventful, but those 10% put you through the ringer. I left primarily due to the monotony of the job. Even though every call was different, everyday was the same. You did get a sense of a knowledge ceiling. Seasoned mentors only had a year or two under their belts and it was all it took to know the role inside and out. There is room for growth but only if you are mobile since they are focusing on relocating to cheaper areas. Also there is a major push to digitize as much as possible, but that true for all the big insurance companies.

Commission structure but this is determined by the owner of the agency not Allstate.