Allstate reviews

Call volume can be stressful at times since you are asked to hit a certain metric when it comes to call waiting times for a customer, one customer can really ruin your whole day, metrics seem to be increasing, job can cause a lot of burn out and stress if you're not careful, high turnover rate, pay is low compared to other companies with same position, company says take care of customer, but in order to make numbers sometimes you would have to look for the companies best interest instead of the customers, management says not a numbers game even though they are constantly tracking your numbers and providing you with daily, weekly, monthly, and yearly updates, no upward mobility at least in my office

I did my homework before signing on with Allstate and was expecting more financially from the CSR position than what actually panned out. After becoming employed I learned that each Agency compensates their CSRs at the level they choose. There is no Allstate "standard" pay schedule. I was hired at $12/hr and from other Allstate reviews expected that the SOP was to be bumped up after the first three months. That didn't happen, so I found myself in a 40-hr+/week position that didn't pay enough to make the bills, even with the small bonuses from sales. I grew to know the clients and really enjoyed working in the agency, but reluctantly had to resign after 6 months due to not being able to afford to stay on. Allstate's Agent Support line for the agencies is terrible. When we needed information in order to resolve a Customer's concern or problem with their policy; or had an issue with the Allstate proprietary software/programs, calling the agent support line was an exhausting exercise in frustration. We were shuttled from person to person and each support person would give us a different "right" answer. They obviously lacked the product/procedure/software knowledge neccessary to assist us. Completely unacceptable, if the Agency is the face of "Allstate" to the Public, and the Agency personnel don't receive the necessary support to help the Customer and build their confidence in the brand. Corporate is aware of the problem but moves extremely slowly to address known issues.