Allstate reviews

-Blind leading the blind. - Was told that we were "THE BEST OF THE BEST TO GET HIRED FOR ALLSTATE"...HAHA -Job was base pay + commission which in my book was unattainable due to poor leads that were generated by once again some dimwhit that was given a title. -Poor Communication. -Received inadequate training given at some college campus, often ran out of material to go over, so we ended up playing various games such as Pictionary to basically occupy time, because the higher ups/senior management had no sense of direction or clue of what the next move should be. -Brand new call center in San Antonio, so from day 1 getting processes started and getting everything running from the ground up was a DISASTER! -Everyone hired on at the same time, and 2 weeks later there were people that were sitting next to -me in training that were now going to be "managing" me as an employee. -Not given adequate expectations of job requirements and very disorganized when giving ANY kind of direction. -Told that Allstate "VALUED" employees time away from work, but in reality they watch you like a hawk. Was only given 2 15 minute breaks and a 30 minute lunch for an entire 8 hour day, so a total and complete "SWEAT SHOP ATMOSPHERE". -Tons of people running around with so called "titles", when in reality none of them have any answers as to what is going on or have any communication skills of what is going on or if there are any companywide changes taking place. -Very unprofessional working environment where people come in to work, so called "managers" sitting around talking about how they went out last night and drank at the bar, or how many more tattoos they want to get on their body. -Oh and while I'm on the topic of professionalism, next time you decide to hire and/or place people into Management Roles, GET A CLUE of who and what to promote within. It was a total joke when I was actually the person in the hot seat taking calls, and I had someone (my manager) hovering over my shoulder telling me what she "thought" needed to be done, or if she didn't know, she would guess at the answer while crunching cheetos in my ear. Learn how to value other employees space and don't hire a bunch of inadequate bozos to run a call center. -Very POOR communication by HR department that was on site in San Antonio, walked into an office to resign and received NO DIRECTION on what would take place next, it's like I practically had to "BEG TO QUIT!"

Since the implementation of the new claims system (Next Gen), the job of an adjuster has been extremely difficult. This system was implemented in 2008 and there have been several issues with the entire system going down, including the ability to even report a claim. Constant IT issues and glitches in the system force the adjuster to search for "work-arounds" just to complete simple tasks like sending correspondence or adding a participant to a claim. In the regional office I am leaving, the upper management has completed many decisions that one would say to be "less than ethical". With a new manager without claims experience taking over the office, he has his hands full. The staffing issues have made the employees that stuck around through the closing of the office we had in Charleston, SC unbearable. The average bodily injury adjuster receives 5-6 claims per day, while the average liability adjuster receives between 9-11 per day (This includes weekends!!!). Another note about weekends is that this office has forced salary employees to come in for Saturday or Sunday duty at least once a month in addition to a regular work week. The salary employees average 48hrs per week, not including any weekend work (voluntary or not). The company recently (2009) LOWERED it's starting salary for adjusters to below the 50th percentile, which completely blows my mind, considering the company wasn't that far from being at the 50th percentile to begin with. When I started a few years ago, the office was a completely different place to work. Morale was higher and one had the sense that there was opportunity to advance a career and enjoy life. Within the past 2 years things have changed and you would be hard to find a claims office within the US as disgruntled as your local Allstate claims office.